Refund policy

Refund Policy

All sales are final. Because our products are printed and made to order specifically for you, we do not accept returns, offer refunds, or process exchanges for reasons including change of mind, incorrect size selection, or buyer's remorse. Please review the size chart and product details carefully before completing your order.

Damaged, defective, or incorrect items

If your product arrives damaged, defective, or is not the item you ordered, contact us within 5 days of delivery at localandlore@gmail.com with your order number and clear photos of the item and packaging. We will arrange a replacement at no cost to you.

Order changes and cancellations

Orders enter production quickly. If you need to change or cancel an order, email us immediately. We will do our best to help, but we cannot modify or cancel an order once production has begun.

Lost or undelivered packages

If tracking shows delivered but you have not received your order, contact us within 14 days of the marked delivery date and we will help you investigate.